Free Shipping on all U.S. orders over $50!

FAQ

CAN I RETURN PURCHASES?

 Due to the nature of the item, for sanitary purposes there are no refunds or exchanges. In the unlikely event you receive a damaged item, we will gladly replace it. For all other questions or inquiries, please contact us at info@tiajlashes.com

WHEN WILL MY ORDER BE SHIPPED?

 Processing time - 1-3 business days

Shipping time (Regular Orders) - 2-3 business days  

Shipping time (Wholesale Orders) - 5-7 business days 

All products are shipped from Houston, Texas. USPS is our preferred shipping carrier within the US. Orders are shipped via USPS FIRST CLASS.

Note: Free shipping promotion offers (when applicable) apply only to a US address originating within the 48 states.

INTERNATIONAL SHIPPING?

INTERNATIONAL SHIPPING is using USPS First Class International. Customers will be responsible for exchange rate, duties, and taxes according to their country. International orders may be subjected to customs delays. Once your package crosses US borders, the USPS tracking may not give complete tracking information. Use the same international tracking number and track your package through your local postal service. If the tracking information indicates your package passed customs inspection and have not been delivered to your door, you will have to physically claim your package at your local post office. Your local postal service will return any unclaimed packages back to the USA.

*DELIVERY TIME DOES NOT INCLUDE SATURDAYS, SUNDAYS OR HOLIDAYS. Once the package(s) have left our distribution office and a tracking number has been emailed we are not responsible for any lost items during shipping. USPS should be contacted if any packages are lost.*
WHICH PAYMENT METHODS DO WE ACCEPT?

We accept PayPal and the following credit cards Visa, MasterCard, American Express, and Discover.

HOW DO I CHECK THE STATUS OF MY ORDER?

You will receive an order confirmation once your order has been successfully transmitted. In addition, a shipping confirmation e-mail will be sent once your order has been shipped. This confirmation will include the tracking number for your package.

  HOW DO I GET IN CONTACT WITH YOU FOR MORE QUESTIONS?

If you have any additional questions, feel free to send us an e-mail at: info@tiajcosmetics.com

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Warranty Disclaimer

 Tia J Cosmetics is provided as is without any guarantees or warranty. In association with the product, Tia J Cosmetics makes no warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, of title, or of non-infringement of third party rights. Use of the product by a user is at the user’s risk. NO REPRESENTATIONS OR WARRANTIES, EITHER EXPRESS OR IMPLIED, OF MERCHANTABILITY, FITNESS FOR A SPECIFIC PURPOSE, THE PRODUCTS TO WHICH THE INFORMATION MENTIONS MAY BE USED WITHOUT INFRINGING THE INTELLECTUAL PROPERTY RIGHTS OF OTHERS, OR OF ANY OTHER NATURE ARE MADE WITH RESPECT TO INFORMATION OR THE PRODUCT TO WHICH INFORMATION MENTIONS. IN NO CASE SHALL THE INFORMATION BE CONSIDERED A PART OF OUR TERMS AND CONDITIONS OF SALE.

Limitation of Liability

Tia J Cosmetics, shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Tia J Cosmetics has been advised of the possibility of such damages. Tia J Cosmetics is not liable for any allergic reactions. Tia J Cosmetics is also not liable for allergic reactions to adhesives, solvents or any such products. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

 

 

 

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